Seasonal Terms & Conditions
Welcome Home!
We appreciate your patronage and shall try in every friendly, reasonable way to make your stay at Lilac Resort both pleasant and comfortable.
This property is privately owned and the Management makes and enforces the Terms and Conditions. TheseTerms and Conditions take effect as of January 1, 2006 and were written for your general welfare, safety, and enjoyment, to assure a pleasant living environment.
The Management and staff at the Lilac Resort are trained to administer our rules fairly to all Residents to assure that a few thoughtless people do not disturb your summer home.
As used in these Terms and Conditions, the term "Management" designates the owner or manager or other agent of the owner; the term "Resident" shall be used to mean and include the persons leasing the site from the park, their families and guests where applicable; the term "RV" will be used to describe the recreational vehicle or camping unit that will be parked on the leased site.
Office Hours - 8:00 am to 10:00 pm
Pool Hours - 9:00 am to 10:00 pm, 10:00 pm to 11:00 pm Adults only
Juice Bar - 9:00 am to 8:00 pm, 8:00 pm to 12:00 am Adults only
Trout Fishing - Sunrise to 10:00 am
Paddle Boats - 10:00 am to sunset
Check in and Check out time for Seasonal Sites - 3:00 pm on arrival / move in date - 2:00 pm on departure / move out date.
Lilac Resort's regular overnight camping charge will be applied to all late departures.
MANAGEMENT RESPONSIBILITIES:
**To protect your privacy and ensuring that your personal information remains confidential. (A copy of our Privacy Policy is available at the office or by visiting our web site).
** To enforce the Terms and Conditions of Lilac Resort Ltd. and help all residents understand the importance of observing these Standards.
** To provide safe, comfortable living conditions to all Residents in Lilac Resort.
** To give Service.
** To assure you of accessibility to Management.
** To listen and respond to Residents' needs and wants in a timely and direct manner.
** To provide the highest quality activities program.
** To have cheerful employees who care about your needs and are eager to give assistance whenever needed.
** To provide security for the well being of our Resort and its Residents.
** To be honest, forthright and direct in all communications with Residents.
** To follow our mission "To create happy campers" in treating all our Residents fairly and to give the respect you all deserve.
RESIDENTS RESPONSIBILITIES:
**To know, understand, and observe the Terms and Conditions of Lilac Resort as listed to the fullest degree, which will insure every Resident of a comfortable, happy, and carefree "vacation home."
** To enjoy and protect your facilities.
** To have a good, safe stay and to enjoy all Lilac Resort has to offer.
** To bring to Management's attention any concerns or questions.
Lilac Resort is a Family Recreational Vehicle Resort designed for the enjoyment of those who wish to maintain healthy, active minds and bodies; where Residents are leasing an atmosphere and a way of life as much as physical property. These extensive facilities and activities are possible only in a park of high density occupancy. In order to maintain the desired high quality of life, certain Terms & Conditions have been adopted. Lilac Resort wants to maintain a neat and orderly appearance and operate a park which allows each resident the maximum freedom possible without interfering with the rights and enjoyment of others. The following Terms & Conditions are established as a condition of occupancy. When in doubt about specific Rules please, "ASK".
Seasonal Agreement: The Seasonal Agreement allows 6 months residency from April 15 to October 15 and 6 months storage from October 15 to April 15. The Seasonal Agreement is renewable every year and in all instances, the Seasonal Rate shall be payable on the arrival date (the date that the seasonal lease begins) at the Manager's office without notice or demand and payment forwarded by mail shall be deemed unpaid until it is received by Management. Residents shall pay, in addition to the Seasonal Rate, all transactions, privilege, GST, municipal or similar taxes applicable to the Seasonal Rate.
The Seasonal Rate may be paid by cash, cheque or debit card. Payments made by Visa or Master Card will be charged an additional 3%.
Management may at the arrival date, increase the Seasonal Rate to compensate Management for increases in Management's costs of insurance, taxes, salaries, contracted services and utility rate increases.
Municipal Taxes: Trailers, porches, sheds, fences, and decks which are taxed by the RM. of Ste.Anne will be paid by the Resident. Trailers insured by Autopac will not be assessed providing that the proper validation sticker and plate is made visible to the tax assessor (back of trailer or front window) on or before June 1st. Trailers which are assessed because assessor could not find plate or sticker will be the Resident's responsibility and the amount owing to be paid to Management. Municipal Tax on your personal property is due upon receiving your invoice in the fall of each year.
Late Charges: In addition to all other rights and remedies of Management and without prejudice to Management's right to terminate agreement for non payment of the Seasonal Rate, deposit, municipal taxes, etc., a late payment fee of $20.00 per month will be charged for past due accounts over $100.00. A late payment fee of $5.00 per month will be charged for past due accounts under $100.00. (There will be no late payment fee for past due accounts of $10 or less). All accounts must be paid in full no later than November 30th of each year. Non compliance may result in your eviction and seizer of all merchandise and materials on the campsite.
Security for Rental: Failure on the part of the Resident to pay the Seasonal Rate as specified under this agreement shall entitle the Management to seize all merchandise and materials on the campsite and to retain the same as security for any unpaid Seasonal Rate amount owing hereunder. Upon the expiration of thirty days after such seizer, the Management shall have the right to dispose of same without notice to the Resident in such a manner as the Management, in its absolute discretion, deems appropriate, whether by public or private sale and thereafter the Management shall be absolutely entitled to, firstly, apply any such proceeds to the payment of the balance of the amounts owing by the Resident at the date of the sale, and secondly, to the payment of all legal costs, on a solicitor client basis, incurred by the Management in order to obtain payment of any of the Seasonal Rate owing herein.
Refunds: There will be no refunds for early departures or evictions. Refunds will be given to Residents only for certain Medical or Emergency reasons. The Seasonal Rate will be prorated using the current daily, weekly, and monthly rates in effect at the time of failing to complete the term. Refund will require written proof of emergency or doctor's notice. Management may offset costs and charges against any refunds due to the Resident. Each rental term is a separate transaction. Any additional rental or extension will be at the current rental rates posted for that amount of additional time.
Site Occupancy: Only two vehicles, one RV (tent-trailer, camper truck, travel trailer, motor home, or park model), one shed, and one guest house shall be allowed on each campsite. Mobile homes and cabins in place of an RV are prohibited. A second RV unit instead of a guest house may be allowed, providing permission has been obtained from Management and that it is used as a guest house only and not as a second family dwelling. The site shall be used solely for recreational purposes and occupied only by the residents and their dependents. Rental of property is prohibited. Friends or relatives may occupy a unit in the Resident's absence, but must register at the office with a written permission from the Resident. All guests are subject to the Terms & Conditions of the resort, the registered Resident will be held responsible and accountable for his guest's actions. Guests are not allowed to park an RV in your driveway without prior consent from Management. If permission is obtained, the regular overnight fee will apply.
Winter Use: FromOctober 15 to April15the park is closed. Residents are permitted to visit their site, however we ask that you please call or e-mail the office prior to doing so. If you need electric power, additional charges will apply (see Hydro :). Be prepared to walk in, entrance gate may be closed or roads may be impassable. Snowmobiles are permitted but must be registered and licensed. Snowmobile riding in the park is at your own risk.
Personal Injury & Property: Under no circumstances will Lilac Resort Ltd., its officers and employees be liable for injury to persons, including Residents and their guests or invites or licensees, or for any loss or property damage due to fire, theft, or accident. Residents must determine to what extent of insurance is required to protect themselves and their guests against such a loss.
Activity Bracelets: Six seasonal activity bracelets will be provided to Lilac Resort Residents and must be worn on the wrist at all times when using facilities and attending activities. For Security reasons, if you are venturing outside your own site AFTER 11: PM., BRACELETS MUST BE WORN (security guards will ask for bracelets). These bracelets are reusable and transferable. DO NOT LOSE YOUR BRACELET; there is a $160.00 charge to replace any lost bracelet. No charge to replace broken bracelets returned to the office. Additional seasonal activity bracelets may be purchased for $160.00 per season. Day activity bracelets may be purchased at the office for the current Visitor Day Pass rate. Failure to display an appropriate bracelet may result in loss of privileges or your eviction from the Resort. Bracelets must be returned to the office if the Resident has sold his/her unit or is vacating the Resort.
Children & Youth: Lilac Resort is a Family Resort which welcomes children of all ages. Children and youth under the age of 18 are permitted on property with adequate adult supervision only. At no time should children or youth be left on their own. Residents are responsible for the care and actions of their children and youth or any child and youth left in their care at all times. Uncontrolled destructive children or youth will not be tolerated by the Management and may result in their being banned from the park or in your eviction.
Curfew: The Lilac Resort has an 11:00 pm curfew for children and youth. No loitering, no bike riding. Children and youth must be at a designated campsite and under adult supervision. Violators of this rule will be returned to their parents or those responsible for their supervision. Frequent violators will not be tolerated and it may result in their being banned from the park.
Pets: Pets are welcome. Dogs must be on a leash at all times. Owners will walk their dogs on the outside of the camping area, or clean up after them. Owners must pick up droppings left by their pets. No pets are allowed in the pool area or campground buildings. Barking dogs or those, of which complaints are received, will be dealt with promptly. Residents, who can not contain their dogs from disturbing others or dogs that the Manager deems as dangerous to the wellbeing of other Residents, will be asked to remove their pets from the Resort.
Parking: Each site was originally provided with adequate space for one vehicle in addition to the RV. In most circumstances there is room for two vehicles. Additional vehicles should be parked in the designated parking areas. Car passes must be displayed at all times in the front window of your vehicle. Anyone parking in such a manner as to block the driveway of a neighbouring site or impede the flow of traffic shall be asked to move the vehicle immediately.
Site Maintenance: Each Resident is responsible for maintaining a neat and clean appearance of their site. No open storage is allowed. If personal property is stored under the RV, adequate skirting must be installed. Management reserves the right to clean sites and assess Residents if sites are not kept clean and weeded. Site beautification is encouraged. Management will remove bush trimmings and fire pit debris only. All other trimmings, weeds, etc. are the responsibility of the Resident. Our insurance policy does not allow tools or equipment to be loaned from Lilac Resort. Herbicides used to control weeds must not be applied without prior approval from Management. Car washing, oil changes, and car repairs are not allowed on spaces, on the street or elsewhere in the park.
Picnic Tables: Only one Resort owned picnic table is permitted per site. For special occasions more tables are available at your request.
Garbage Collection: All garbage must be placed in Garbage Bags and deposited at the designated garbage stations. Garbage may be left outside the front of your site providing it is placed in Garbage Bags (not in grocery bags and/or loosely scattered) and is left out only between the hours of 9:00 AM to 8:00PM. Guests who do not properly bag their garbage or leave their garbage out on the street between the hours of 8:00 PM to 9:00 AM will be assessed a pick-up fee of $2.00 per bag.
If you have fire pit debris, furniture, appliances or other large items to be trashed, notify the office and maintenance staff will assist you. During the Off Season, October 15 to April 15 please bring your garbage back home with you.
Trees & Underbrush: The clearing of trees and underbrush is strictly forbidden without prior consent from Management. Non compliance may result in your eviction from the Park or a fine of up to $500.00. Upon Management approval, any trees that have to be cut down in order to make room for additions or sheds must be replaced with the planting of another tree. If guest houses, storage sheds, or decks have to be removed off the site, it must be done without the removal of any trees, underbrush, or damage to the site of any kind.
Patio Lights & Decorations: When installing patio lights, care should be taken so the trees are not harmed. Do not encircle a tree with a clothes line or wire as this chokes the tree. Use old garden hose or other method that will protect the tree. When hanging up decorations, do not put nails in the trees, this causes diseases. Patio lights, nails and other objects that can harm the trees will be removed by Management.
Guest Houses & Other Additions: Written approval from the Management must be obtained for all additions before any construction or exterior modifications to ensure all park rules and specifications are being adhered to. As of September 2004, no building can be greater than 200 sq. ft. (10' x 20') in building area in order to be in accordance with the Rural Municipality of Ste.Anne building by-law no. 5-2004. Railway ties, fences, poured concrete pads/fireplaces and planted trees become the property of the resort in the event that a Resident decides to vacate their site or are evicted from the resort.
Power Tools & Chain Saws: Power tools and hammering will only be allowed from 10:00 am to 6:00 pm in the months of June, July, and August. No chain saws allowed in the months of June, July, and August other then the one's used by Park Maintenance.
Hydro: Every site is supplied with 30 amp service (with the exception of Outback Lane). This is the power required for RV's and Park Models. If breakers kick off because of an overload of appliances, the Resident will be required to reduce their power demand. In no circumstances will Management increase the power supply. So please do not ask. Power will be turned on to each site on April 15 of each year (weather permitting). Power will be turned off at each site on October 15 of each year. It is the Residents' responsibility to insure that all perishable goods have been removed before October 15th. Any one wishing to have power between October 15 and April 15 must inform Management prior to arriving. A fee of $10.00 a day will be applied to your account. Tampering with park breakers, electrical service connections, or other park utility connections is strictly forbidden. Please contact the Management in case of trouble. Air condition units and heaters are not allowed in guest houses which are not insulated. All fridges or freezers must be placed in an enclosed structure away from the direct heat of the sun. Air condition units, heaters and patio lights on timers should be turned off when you are away. Please turn patio lights off before retiring. Management asks for your cooperation with these above regulations in order to conserve energy and keep electrical costs down.
Selling: The selling of all RVs, guest houses, decks, sheds, etc. must first be approved by Management. Please call the office or stop at the office and request to see the manager. Residents who make a sale but have not obtained Management's consent risk having that sale null and voided. Selling a unit is not a reason for failing to comply with the Rental Policy. The Seasonal Rate, Municipal Taxes, and any other outstanding balance must be paid in full before Management will approve any sale. Trailers of inadequate appearance or excessive age cannot be sold to remain in the resort. To help keep Lilac Resort a top quality park "FOR SALE" signs must be posted on the unit ---not on the lot----or listed on the park bulletin boards. PLEASE NOTE: Management retains the right to accept or refuse a sale.
Purchasing Previously Owned Trailers in Lilac Resort: Please check to make sure the seller has obtained permission from Management and that the Seasonal Rate, Municipal Taxes and any other outstanding balance is paid in full. The marketplace has a "let the buyer beware" attitude so it is wise to review carefully before completing any transaction. Delinquent rents or municipal taxes will become the responsibility of the new owner. Be informed and read these Terms & Conditions carefully. You will be required to sign a form indicating your understanding and agreement prior to Management's acceptance of your purchase. PLEASE NOTE: Management retains the right to accept or refuse a purchase.
Low Noise Level: Please remember the proximity of your neighbours. Blaring radios, television sets, wind chimes, and mosquito zappers can be annoying. High level of noises, emanating from people, radios, and pets which complaints are received, will be dealt with promptly. No excessive noise between the Hours of 11:00 pm and 8:00 am. After 11:00 pm please keep radios and voices down. Management and/or Security Guards may at their own discretion ask that radios be turned off or disperse a group gathering.
Alcohol: Alcohol is permitted on the grounds; however Lilac Resort is a family resort and therefore we ask all our Residents and Guests to drink responsibly. Drunken, disruptive, and disorderly behaviour will not be tolerated at anytime. Youth (minors under 18) are not permitted to consume alcohol in the park in accordance with government regulations. Non compliance may result in your eviction from the park.
Fireworks & Firecrackers: Firecrackers are strictly forbidden.Fireworks may be allowed for special occasions. You must have the Manager's consent prior to the shooting of any fireworks. Violators of this condition risk of being expelled from the park.
Security Guard: A security guard will be on duty and will patrol the park on weekends in May, June, and September. Seven days a week in July and August. Security guard shifts will begin at 10:00 pm. and they will stay on duty until the early hours of the morning. If you witness suspicious behaviour or would like their assistance, please call the security office (located at the front entrance gate) at 422-4054. We ask that you please respect the Guards, enforcing rules and regulations is not an easy job and disrespect towards them will not be tolerated. If you have a complaint regarding Security Guards, please notify Management.
Video Surveillance Cameras: Located at the Resort entrance and exit, the office/store, throughout the entire pool area and various street locations. These cameras are in place for the protection of our Residents/Guests and the prevention of vandalism or other crimes.
Entrance Gate: The Main Entrance Gate will be closed from 11:00 pm to 8:00 am weekends commencing the May Long weekend and daily July 1 to the Labour Day Weekend. Residents who find themselves locked out of the park must sign in with the Security Guard. Please Note: Guards go on patrol, if you find there is no guard at the gate, please wait or park outside of the gate area (DO NOT RAISE THE GATE OR HONK YOUR HORN). Visitors will not be allowed into the Resort after 11:00 pm. without prior approval from the Resort office. Exit gate opens automatically upon detection of a vehicle.
Street Safety: The speed limit through out the park is 20 KM/h. This rule applies to all vehicles. Remember this is a Family Resort and there are lots of children. Please observe all Stop Signs. Both motorists and bicyclists are expected to use caution and observe Provincial regulations. In a family park such as Lilac Resort, caution is imperative to assure a maximum consideration for all persons, whether driving or walking. Stop signs are not displayed to slow traffic ---they are meant to STOP traffic. No Joy Riding in the Park at Anytime. Dangerous drivers and frequent violators of the Resort speed limit will be evicted.
Bicycles: Lilac Resort encourages the use of bikes for fun and exercise. All bike riders must use caution and care when riding. Parents make sure your children are aware of the danger of blind circumstances. Make sure that they don't rely on the stop signs; some people may not obey them. Bike riders, as well as auto drivers, must yield right of way to pedestrians. Bicycles must be parked in stands provided and should never block or impede or prevent easy access to the pools, office or washrooms. Please Note: Bicycles that block or impede traffic will be collected by maintenance staff and stored away in the Resort compound. Confiscated bicycles may be retrieved from the Resort office. A $5.00 service fee per Bicycle will be applied to your account. Advise your children of this rule.
Dirt Bikes: Dirt bikes must never be driven or started in the park. They must be walked in and walked out of the park. Dirt bikes once started must be driven away from the park. No joy riding in the ditch or service road in front of the Resort. If these rules are not adhered to, your dirt bike will be banned from the park.
ATVs/Golf Carts: In addition to the above Street Safety rules the following conditions must be adhered to in order to operate within the Resort grounds. ATVs (including pocket quads) must be registered and licensed. The driver must be at least 16 yrs. of age and hold a valid driver's license. No joy riding in the park and in the ditch or service road in front of the Resort. If these rules are not adhered to, your ATV/golf cart will be banned from the park.
Septic Tanks: Residents must be careful of items flushed into the septic system, i.e. Sanitary Napkins, diapers, etc.
Commercialism: Residents will be provided a park free of soliciting and other commercial advertising. Please notify the office if solicitors are in the park and Management will inform them of this policy. Commercial Sales Representatives will not be permitted to set up public demonstrations of commercial products without specific Management authorization. Residents may advertise items for sale on our Park bulletin boards provided for this purpose, located at the pool and front washroom building. Any advertising must be authorized at the office.
Phone Messages: Residents expecting phone calls should check the bulletin board at the office. We will page Residents only in emergencies.
Laundry: Please observe all specifically posted instructions for equipment operations and facility care. Promptly remove your laundry so others may use the equipment. Leaving laundry in the laundry room unattended is not recommended, and is at your own risk of loss or damage. Please do not dry shoes, sandals, or clothing with heavy or sharp objects in the dryers.
Recreation Room & Pool Stage: Perfect for birthdays and family gatherings. Contact the office for rental rates and additional info.
Amenities/Facilities: Please remember that all amenities are on a seasonal, weather dependent schedule. The entertainment/activities, pools/waterslides, and concessions/store are on a full schedule throughout July/August. Limited hours of operation of facilities and services are available in the spring and fall. We reserve the right to close any facilities due to weather conditions or for Health and Safety reasons without prior notice.
Fun Makers: All activities at Lilac Resort are under the supervision of our Fun Makers team. Activities will be organized for all ages and times and location will be posted. Questions or suggestions regarding activities or programs should be directed to this team or at the office.
Entertainment & Movies: Wednesday night movies and weekend entertainment throughout July and August. Visit our web site or get the summer line up from the office. Bracelets must be worn to attend.
Trout Fishing: Activity Bracelets must be worn, catch and release only. Further rules and information is available at the office.
Paddle Boats: Activity Bracelets must be worn. Read and obey all posted signs and obey instructions given by the boat staff.
Pools & Hot Tubs:
**Swimming pool area is for Residents and Registered guests only.
**All Residents and Guests must wear their activity bracelets in order to remain in the pool area.
**Read and obey all posted signs and obey instructions given by the pool staff.
**Pool furniture can not be reserved. Residents or guest who attempt to reserve furniture by leaving towels or other belongings behind will find them removed by the pool staff.
**Warning, No Lifeguard on Duty. Children under the age of 12 must be accompanied by an adult. Children without proper adult supervision will be asked to leave the pool area.
**Pool Staff are trained to enforce the pool and waterslide rules and are responsible for the upkeep of the pool area. They are not responsible for the supervision of your children; please pay attention to your children. If you witness rule violators, see a need for maintenance or are in need of assistance, please advise the pool staff.
**Children in diapers are not allowed in the pools or hot tub. Proper baby swimwear must be worn (available at the office). Children may not use the Teen/Adult Hot Tub at anytime. Children are not allowed in the pool area after 10:00 pm.
**Regular swim suits or trunks only. No swimming in street clothes or cut offs. T-shirts may be allowed with prior consent from pool staff. Please Shower Before Entering Pools.
**No person infected with a communicable disease or having open sores on their body should enter the pools or hot tubs.
**No person shall engage in boisterous play in or about the pool area.
**Oils and Skin Lotions are incompatible with the pool filters and leave a ring around the pool walls. Please Shower Before Entering Pools.
**Sunflower seeds and glass containers are not allowed in the pool area.
**No balls, floats, or Frisbees are allowed in the pool area unless during Park organized recreational activities. Basketballs will be provided for the activity pool.
**When special activities requiring the pools and pool areas are scheduled, swimming may be temporarily restricted.
**There are 3 Hot Tubs; Teen & Adult (13 years and older), Family (under 13 must be accompanied in the tub by an adult) Kiddie (12 and under must be supervised by an adult). Please read and obey the posted rules and health warnings!
**Please for your own safety. NO DIVING!
Waterslides:
**Ride at your own risk
**Read and obey all posted signs and obey instructions given by the pool staff.
**Expecting mothers, people with heart conditions or back trouble should not use the slides.
** Swimwear with zippers, buckles, rivets, or other metal ornaments are not permitted for use on slides.
**Riders should remove watches and jewellery.
**No running or horse play on the slide tower
**Only one rider to enter the flumes at a time. Single rides only, never form chains.
**Slides should be ridden feet first lying on your back or in a sitting position.
**Keep arms and legs inside the flume at all times.
**Do not run, dive, stand, kneel, rotate, or stop on the slides.
**Slide when landing area or marker has been cleared.
**At the end of the slide, clear the landing area quickly.
**Any person who appears to be intoxicated due to the influence of alcohol or drugs will not be permitted to ride the slides.
DISREGARD FOR RULES, STAFF OR OTHERS WILL RESULT IN YOUR REMOVAL
Assumption of Risks: BE AWARE THAT THE RECREATIONAL FACILITIES, POOLS, HOT TUBS, WATERSLIDES, PADDLEBOATS, BIKE RIDING, ETC., INVOLVES MANY INHERENT RISKS, INCLUDING BUT NOT LIMITED TO CHANGING WEATHER CONDITIONS, EQUIPMENT FAILURE, COLLISION WITH OBJECTS/PEOPLE AND FAILURE TO USE FACILITIES IN A SAFE AND PRUDENT MANNER, WITHIN ONES ABILITIES, MAY CAUSE INJURY OR DEATH. ALL RESIDENTS AND GUESTS USING LILAC RESORT FACILITIES DO SO AT THEIR OWN RISK.
PLEASE READ THE TERMS & CONDITIONS CAREFULLY. YOU WILL BE REQUIRED TO SIGN A FORM INDICATING YOUR UNDERSTANDING AS A CONDITION OF OCCUPANCY.
INFRACTIONS OF RULES AND REGULATIONS WILL BE BROUGHT TO YOUR ATTENTION BY MANAGEMENT AS PART OF THEIR DUTY AND OBLIGATION TO OTHER RESIDENTS.
THE MANAGEMENT TEAM